Evaluation report of the Scottish Refugee Council's family keywork service.
"The Family Keywork Service has been able to demonstrate that it is possible to combine good practice from a number of different sectors in order to support refugee families effectively. A key example of this has been the success of using the SHANARRI outcome signifi ers to map the work of the service. This is testament to the applicability of the GIRFEC model to work with refugee families. However, it is again important to underline that, as demonstrated in preceding chapters, the strong relationship between keywork staff and families has been crucial to the success of the approach. It remains for us to trace out the story of one fi nal theme that emerged strongly through the data, a theme which again draws together much of the cross-sectoral good practice mentioned previously. This is a theme of resilience, the ability of families to cope with problems as and when they arise, without necessarily having to access statutory or other supports."