Workers’ Experiences of Low-Paid Work: A Snapshot of the Hospitality Industry

This research with hospitality workers reveals that experiences of working in the sector are mixed and complex: many workers reported positive examples of job quality and good practice, but this was mixed in with challenging and negative experiences of working in the sector. Whilst many of the participants reported enjoying several aspects of working in the sector, a range of issues, including low pay, staff shortages and lack of opportunities for progression alongside wider issues outside of work (e.g. lack of flexible, affordable childcare, the high costs of private rent), are making sustaining employment in the sector difficult